Terms, Payment & Returns

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. All international orders are sent via airmail.

Payment:

We accept all major credit and debit cards with payment via PayPal or Nochex. 

We also accept payment by Cheques (sent by registered mail). 

Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING.

Packaging:

We want you to receive your purchase in the same great condition it left us. We use only good quality, materials for packaging and take great care to insure that that happens. We too buy online and can assure you that NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to injury during transport, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage, packaging and handling is free. Items mailed within the UK will normally be sent second class. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email us at mail@theblackcatjewellerystore.com for a quote BEFORE placing your order. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, please check postage charges here. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email at mail@theblackcatjewellerystore.com for a quote BEFORE placing your order. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If you are not happy with your purchase, please return it to us within 14 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return.

We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal Mail/Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

The return address is The Black Cat Jewellery Store, 103 Leachcroft, Chalfont St. Peter, Gerrard's Cross, Buckinghamshire, SL9 9LF 

PLEASE NOTE

We do not accept the return of goods that have been worn, altered, damaged or that smell of smoke or perfume. These items will be returned to you.

We do not accept the return of earrings for pierced ears due to hygiene reasons so please check carefully before buying. If you have any questions then we will be happy to help you.

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